Q & A

The black dust comes from the metal carriage traveling back and forth on the metal rail of the garage door opener. This creates metal shavings that drop on your door as the door travels.

Properly lubricating the rail and carriage assemblies periodically will allow the parts to glide and not grind.

We recommend lithium grease for most units. Be careful not to overdo it if you are doing it yourself.

If you over-lubricate it will end up dripping on your car, your floor, and your garage door.

If you need your garage door serviced, give us a call at (513) 821-5095.

We do not carry torsion springs at the office for over the counter sales. In fact, we don’t know of anyone that does.

Our service department can schedule to replace springs. We sell and install high cycle springs and all of our residential torsion springs come with a 5 year parts AND labor warranty.

Call us at (513) 821-5095 in the Cincinnati and Northern Kentucky area.

Although we carry the most common types of bottom garage door seals (vinyl and rubber) and the aluminum retainers that hold them, keep in mind that some seals are specific to the brand and model door you may have.

If you can e-mail us with pictures of your door and gap, or bring in some pictures, we can offer you our opinion.

Keep in mind that these seals will help with some variance in your floor levels, but if the slope is too severe, you may have to fix the concrete to get a good seal.

If you have a Chamberlain Whisper Drive and it’s beeping, it’s probably the battery back-up system.

That is the only part of the opener that causes the unit to beep when they go bad.

There are several different batteries depending on what generation of whisper drive you have.

If you call our office at 513-821-5095 with the model number, we should be able to help you get a new battery – or help with any other repair the Chamberlain system may need.

All garage door keypad coding sequences are different.

If you can find the make and model of both the keyless entry pad itself, and the garage door opener, we can probably help you over the telephone.

A keypad should not lose its code when the battery goes dead, or it’s replaced.

It is possible that a garage door keypad can go gone bad. If that is the case, most of the time only the keypad needs to be replaced, not the entire opener.

If you need help with your garage door keypad in the Cincinnati or Northern Kentucky Area, give us a call at (513) 821-5095.

Garage door cables work in conjunction with the springs to lift the entire weight of the garage door.

And some garage doors weigh up to 400 pounds.

If you aren’t sure of what you are doing, don’t try to repair broken a broken cable…. call a professional garage door technician.

It is still cheaper and less painful than a trip to the emergency room.

If you need help, give us a call at (513) 821-5095.