What Our Angies List Clients Say
Our Reviews Tell A Story
In the home remodeling business, we all know that rip-offs and shady behavior is rampant.
So what better way to show potential customers how we conduct business than to show you what our clients have had to say about us.
Just below, you’ll see what more than 850 Angies List customers have to say about our company, our products, garage door repair reviews and general garage door service reviews.
If you wish to see ALL 1,247 customer reviews, go here and either login to Angies List or Join for free at the top of the page.
Really great. Our technician Rick was right on time and completely removed our 2 old openers ( which were 21 years old ) and replaced with brand new Linear openers. Rick was very nice and professional and when finished installing he thoroughly answered all our questions about the new system. We’re very pleased with the job he did!
He did a great job, was nice and courteous, and my daughter will hire him when she gets some money as well. I would definitely hire him again and I would recommend him.
He replaced the rubber that goes under the garage door. He fixed a sensor light as well.
I had them come out to my house twice for two projects. The first one dealt with putting on a weather strip, programming a new keypad for my garage door opener and 2 key fobs. The second one dealt with the garage door opener malfunctioning. That one required a new control board being installed.
Great! The office staff calls you back in a timely manner. And the techs they have sent out did excellent work at a reasonable cost. Additionally, I had to call them back to see why the door was malfunctioning. It was due to tenants not keeping leaves out of the garage. They explained to the tenant that they have to keep stuff away from the door and the sensors cleaned, I appreciated their professionalism and it keep me out of the corrective action required.
I’ve used Cincinnati Door & Window to not only install my garage door, but also repairs. Each time I’ve called, I’ve received prompt and reliable service. Today’s service was for repair of the garage door opener, which they hadn’t installed. The technician easily rectified the problem and also performed a tune-up on the opener and garage door, all for a reasonable fee.
Did a great job for reasonable price
Picture Window Replacement (two pane)
Loved the service and education that Adam provided while installing a great looking product!
Jake was great. He has come to service and replace one of my garage door openers in the past so when I saw him, I knew I was in good hands.
When I submitted my request through Angies List, Steve from Cincinnati Door, called right away and talked me through the problems I was having with the garage door, asking me to describe some things as well as the age of the garage door opener. He was great at explaining things and quoted me a price of $429 to repair the garage door, replace the keypad outside the door, replace the touchpad next to the entrance to our home and 2 remotes. Because of everything he went through, I felt really comfortable that our cost would be $429. When my other request for quote contacted me, they could not give me that same information. So I chose Cincinnati Door and Window. As soon as the repair guy arrived and looked at my door, he tells me that generally it’s best to repair BOTH springs, since it is most likely going to fail soon. He then also needed to replace the coils on the rollers for the garage door. That changed my quote from $429 to final price being $568. I can understand the the coils, and not being aware of those until they arrived. BUT, I feel like it would have been nice if it was mentioned that I most likely needed to have the other spring replaced. I would have been better prepared for the price to jump. Other than that, the work was done well. It is very squeaky when opening the door, I’m hoping that will change with a little time.
Thank you for your feedback, and your business. We try to be as accurate as we can with our phone estimates, it is an estimate, not an exact quote. Sometimes we do find other issues when we arrive. That may be why some of our competitors refuse to give phone estimates. Also, your door should not be squeaking. We will schedule a return visit to inspect and correct at no charge.
Job went well as they explained the problem along with cost to repair. Was able to have everything done including payment without physically being at property.
They were able to come out the next business day for pricing, etc — they installed then the NEXT day. The installer, Adam, was great, very professional and clean. He explained how everything worked before he left and even made a couple of small changes at our request.
I had Cincinnati Door & Opener replace my old garage door. They showed up on time and proceeded to remove my old garage door. The technician Adam was both courteous and professional. After installing the new garage door he went over everything for me and even added additional support to my existing garage door opener. The price charged was exactly what they quoted me -so no surprises. I would definitely use again and I was very impressed with the Company’s representative Adam.
The cables to my garage door broke. I called on a Friday afternoon and was able to get a service call scheduled the next day – Saturday. Adam called first thing in the morning to remind me of the scheduled time frame of when to expect him. He called later saying he would arrive in 20-25 minutes which he did. He reviewed the work that would need to be done and took the time to explain the whats and hows of it. He was very polite and knowledgable. The work was completed in a timely fashion and Adam made sure I was satisfied with how the door operated. I am very pleased.
I needed a garage door spring replaced after it broke unexpectedly. I called round noon and they were able to send a service person later that day. Service person arrived about 2 hours after calling. He performed the replacement of the broken spring plus replaced a second spring on another door per my request. The work took 30 minutes. This included lubricating both of the doors/openers that were worked on plus lubricating a third door that was not worked on. Service person was prompt, polite and professional. I would absolutely use this company’s services in the future.
The technician arrived on time. The first challenge was to raise the garage door. This required two people, and I supplied assistance. The effort on my part presented no strain or danger. Once the door was up, the repair went quickly. Both cables were replaced. The operation of the door was thoroughly tested. The site was cleaned up. A bill was prepared and paid. And the technician was on his way. The door’s operation since the repair has been consistent, reliable and much improved.
Had Jake replace my garage door extension springs. Was extremely knowledgeable and went above and beyond providing exceptional service. Will defiantly be using them again.
This was the third company I contacted. The opener is old so the first two did not have the belt and needed long lead times to get it. I called Garage Door and Window and told them the model number. The technician called scheduled the appointment. He arrived on time with the correct replacement part. He fixed the opener. He also helped me program my car remote. He serviced the second door and adjusted the tension. He was very professional. I would definitely recommend and use him again.
Very happy we chose Cincinnati Door and Window. TJ was courteous and professional, explained everything and made our garage doors safe again in no time. The doors had not been maintained and were out of balance. Will definitely hire again.
Extremely well. Nate was very thorough, made sure I understood what he was doing and tips for my maintaining the door in between calls. Also, Nate was a very friendly, personable young man. Will ask for him next time! Thanks for such good service!
I ended up buying a new garage door opener; an associate had followed him since he didn’t have a battery; good thing since the associate had a garage door opener on his truck. It took the both of them less than 20 minutes to install and overall the job for maintenance, changing out battery and installing a new opener took less than one hour. I had to have someone come back out about 2 days later for a misunderstanding, but they were very prompt with turnaround time. Great job, very happy with the result. They have been servicing my garage doors for over 10 years.
Work was done in less than 30 minutes. Nate did a terrific job. He proactively told me he lubricated all rollers and checked for any other issues. He worked with me to ensure I would continue to remain a solid customer of Cincinnati Door & Windows. I would use this company again.
TJ was prompt and efficient and did a fine job.
I was very impressed. I called after hours and left message with answering service. I was called back the following morning, an appointment was set up and the technician Adam was there by early afternoon. He (Adam) was knowledgeable, professional, friendly and efficient.
Garage door springs replaced.
Excellent customer service!
It was good. Very nice and work ever since.
Initially I had a communications problem with Cincinnati Door & Window, and the service tech was a no show with no phone call. After talking with the company, they apologized for the problem and re-scheduled the service with no charge. The work was performed yesterday & all is good now with the door. I would hire them again.
TJ came out to service my garage door. He showed up on time. He was very professional and explained the job he completed. He provides great customer service and is an excellent representative of the company. I would highly recommend.
The tech, CJ or TJ, was a humble and good problem solver, who knew when to seek help for an older opener from his manager. He persisted until the job was well done. Plus, the company readily honored our warranty for our older system that had a 15 year guarantee; integrity!
Excellent! Tech was very helpful. Dud an out standing job and did even more to help alleviate another concern. Cleaned up after the project was complete. Saw a problem and fixed it. Great job!
Quick appointment time, diligent repair work to get exactly the right spring weights installed for optimum performance.
Great – garage door is much quieter now.
One word: WOW! Pulling into my driveway, arriving home from a week’s vacation around noon on Friday of Memorial Day weekend, discovered my garage door wouldn’t raise when I pushed the button in my car. Coming inside & disengaging the opener, I couldn’t even raise it by hand. Looked up and thought, “Hmm, that looks like maybe
Highly recommend. Very professional, responsive and thorough. Jake was our technician and he was terrific!
Did very good work.
Nate from Cincinnati Door & Window Inc. came on time and worked quickly to get my garage door fixed. He is very professional. I am satisfied with the service.
This was such a positive experience. I left a message late one afternoon and received a call back first thing the next morning. I requested a Friday afternoon appointment which they were able to accommodate. We were not sure if the doors needed to be replaced or if the mechanisms were just needing to be repaired. Jake
Technician showed up as promised and on time. Replaced door opener quickly and left the work area clean. He was very professional and did a great job. Would recommend this company with hesitation.
Jake showed me the parts he took off and the parts he was installing, explained the reasoning behind the replacements, and worked quickly & efficiently. He was polite and knowledgeable. Thank you, Jake! The door now runs as smoothly as it did many years ago, when I bought the house.
Jake came out initially to do
It went very well. We thought the opener was shot and was excited to find out that only a simple part needed to be replaced. We were happy that the technician was only interested in solving our problem and not in trying to sell us something we didn’t need. We will definitely be using this company in
This company is fantastic! When the spring broke they came out the same day to repair it. Unfortunately they learned it and damaged the opener and needed a circuit board they had to order so came several days later to replace that and learned the opener itself was bad. They tried to get it covered under warranty